Excerpt
SUMMARY: When the Virginia Mason Medical Center in Seattle was losing money for the first time in its history, CEO Dr. Gary Kaplan turned to an unlikely place for help: giant automaker Toyota. Health correspondent Betty Ann Bowser reports on the hospital's success in lowering costs and improving health outcomes.
JEFFREY BROWN (Newshour): And now a question you might not have pondered before: What can a medical center learn from an auto manufacturer?
NewsHour health correspondent Betty Ann Bowser has the answer.
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