Friday, October 25, 2013

FEDERAL HEALTH EXCHANGE - The Blame Finger Pointing Starts

" contractors testify they warned of glitch risks before launch" PBS Newshour 10/24/2013


ANDREW SLAVITT, OPTUM/QSSI:  We did fully talk about the risks that we saw, and we passed those along all along the way.

HARI SREENIVASAN (Newshour):  Contractors who developed insisted today that they warned the Centers for Medicare and Medicaid Services about not fully testing the system before it went live October 1.  Andrew Slavitt with QSSI and Cheryl Campbell of CGI Federal told Republican Greg Walden of Oregon that they were pressed for time.

REP. GREG WALDEN, R-Ore.:  What's the standard protocol?  What's the recommended industry standard for end-to-end tests before rolling up a major website like this?

ANDREW SLAVITT:  Months would be nice.

GREG WALDEN:  Months would be nice.

Ms. Campbell, is that accurate for your company as well?

CHERYL CAMPBELL, CGI Federal:  That's correct.

GREG WALDEN:  And you were given two weeks, and yet months would have been nice?
HARI SREENIVASAN:  Campbell said that CMS made the ultimate call to go ahead.

CHERYL CAMPBELL:  We're there to support our client.  It is not our position to tell our client whether they should go live or not go live.

BS - If software is not ready, a responsible company DOES say no, an irresponsible company says yes.

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